FAQ
Answers to common questions about SoleSwap and our services.
General
What is SoleSwap?+
A trusted middleman platform connecting customers with verified restorers.
When do I receive the restorer's address?+
Right after payment — it's sent to your email.
Who handles shipping?+
You cover shipping to the restorer. They cover shipping back to your address.
Do I need insurance?+
We strongly recommend purchasing insurance that covers the value of both the product and service.
Can I trust the restorers?+
Yes. All restorers are vetted for skill, professionalism, and reputation.
What quality can I expect?+
Premium restoration consistent with each restorer's portfolio.
Are refunds allowed?+
All sales are final. SoleSwap may issue a refund only at our discretion.
Are chargebacks allowed?+
No. All disputes must go through SoleSwap, not your bank.