SOLESWAP

Privacy Policy

Effective Date: 01/31/2025

SoleSwap ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when using our platform.

2. Information We Collect

We collect different types of data to provide and improve our services, including:

2.1 Personal Information

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

2.2 Transactional & Service Information

  • Purchase history and services booked
  • Shipping details for restorations

2.3 Technical & Usage Data

  • IP address, device type, browser type
  • Site interaction logs and analytics data

2.4 Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze traffic. Users can manage cookie preferences in their browser settings.

3. How We Use Your Information

We use your information for the following purposes:

  • To process secure payments and prevent fraud
  • To facilitate transactions between customers and restorers
  • To improve platform functionality and provide customer support
  • To comply with legal obligations and protect our rights

4. How We Share Your Information

We may share information under the following circumstances:

4.1 With Restorers

Your name and shipping address are shared with the restorer fulfilling your service.

4.2 With Service Providers

We use third-party vendors for payment processing (e.g., Stripe), analytics, and security.

4.3 For Legal Compliance

We may disclose data if required by law or to enforce our terms and policies.

5. Your Rights & Choices

Depending on your location, you may have rights over your personal data.

5.1 U.S. Privacy Rights (CCPA/CPRA, Virginia CDPA, etc.)

Residents of certain states (e.g., California, Virginia) may:

  • Request access to personal data collected
  • Access, correct, or delete personal data
  • Request data portability
  • Opt-out of data sharing for targeted advertising

5.2 EU/UK Privacy Rights (GDPR Compliance)

If you are in the EU/UK, you have the right to:

  • Access, correct, or delete personal data
  • Request data portability
  • Withdraw consent for processing

To exercise these rights, email sswapllc@gmail.com

6. Data Retention & Security

We retain your data only as long as necessary to fulfill services and legal obligations. We implement industry-standard security measures, but no system is 100% secure. Users must protect their account credentials.

7. International Data Transfers

If you are located outside the U.S., your data may be processed in the U.S. or other countries with different data protection laws. By using SoleSwap, you consent to these transfers. For EU users, we implement safeguards in compliance with GDPR-approved mechanisms (e.g., Standard Contractual Clauses).

8. Children's Privacy

SoleSwap is not intended for users under the age of 13 (U.S.) or 16 (EU). We do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be communicated via email or platform notifications.

We do not sell personal data to third parties.